At Salmart, we are committed to creating a secure and trustworthy marketplace where buyers and sellers interact seamlessly. This Refunds Policy outlines the terms and conditions under which buyers may request refunds and how such requests are processed.

⚖️

1. Escrow Payment Protection

All payments made on Salmart are securely held in escrow by our platform until the buyer confirms that the product has been received in satisfactory condition. This protects both the buyer and the seller.

🧾

2. Eligibility for Refunds

Buyers are eligible to request a refund in the following situations:

  • The product was not delivered by the seller.
  • The product received is damaged, fake, or significantly different from the description.
  • The seller refuses communication or delays delivery beyond a reasonable time.

Important: Refunds must be requested before confirming delivery. Once a buyer confirms delivery, the funds are released to the seller and refund eligibility ends.

💼

3. Refund Request Process

  • Buyer initiates a refund request from the "Transactions" page.
  • Salmart admin will review the request and communicate with both parties.
  • A decision (approve or deny) is made based on supporting evidence (chat history, delivery proof, photos, etc.).
  • If approved, refund is processed back to the buyer's original payment method.
💰

4. Refund Amount & Fees

Salmart refunds the full product price paid by the buyer minus payment gateway charges.

Paystack Fee Policy

Paystack deducts 1.5% + ₦100 (for transactions above ₦2,500) from each payment before it reaches Salmart. This fee is non-refundable, as Paystack does not return it upon refunds.

Therefore, the amount refunded will be:

🔹 Refund = Amount Paid - Paystack Fee
Example:

If a buyer pays ₦50,000:

Paystack Fee = (1.5% of ₦50,000) + ₦100 = ₦850
Refund to buyer = ₦49,150
❌

5. Refund Denial

Salmart may deny a refund request if:

  • The product was delivered as described.
  • The buyer confirmed delivery and later changed their mind.
  • The buyer failed to respond to admin queries within a reasonable time.
  • There is evidence of false claims or fraudulent behavior.

If denied, the funds will be released to the seller.

⏳

6. Processing Time

Approved refunds are processed within 3–5 business days after confirmation. Timing may vary depending on the buyer's bank.

🛡️

7. Buyer Protection Promise

We designed Salmart to protect both buyers and sellers. Every transaction is recorded, and disputes are handled professionally with human review. Our goal is fairness, transparency, and a smooth experience for all users.